Digital RelationshipManagement

Better basis for new business

 

 

Better negotiation results

 

 

Better strategies

 

 

Steering of customer interaction

 

Creating and analyzing of customer visit reports by prestructured reports.

[CRM Master]
 

Steering of customer visits and roadshows. Transparency about the past and planned contacts at different hierarchy levels and functions.

[CRM Report]

 

 

Transparency of the company performance (customer view)

 

Making the own business performance transparent out of the customer perspective.

Transparency about the state of the customer relationship as an element of negotiation by displaying the current status of quality, customer satisfaction and market position.

[CRM Report]

 

 

Tranparency of customer strategies and developments

 

Transparency about developments at the customer through regularly updated reports of customer strategies: new plants, new carlines and new technologies.

[CRM Report]