Creating and analyzing of customer visit reports by prestructured reports.
Steering of customer visits and roadshows. Transparency about the past and planned contacts at different hierarchy levels and functions.
Making the own business performance transparent out of the customer perspective.
Transparency about the state of the customer relationship as an element of negotiation by displaying the current status of quality, customer satisfaction and market position.
Transparency about developments at the customer through regularly updated reports of customer strategies: new plants, new carlines and new technologies.